1. Introduction
Dgg Niagara operates river tours, waterfall cruises, and gorge excursions from the banks of the Niagara River in Cornwall, Canada. This privacy policy explains in plain language what personal information we collect from visitors and guests, the reasons we collect it, the ways we keep it safe, and the choices you have about your own data.
The digital services that power this website and our booking system, including the pages you are reading now, are developed and operated by the developer DGGNiagara. We treat the security of your personal information as seriously as we treat the safety of every guest who steps aboard our vessels. This document is written so that any reader, whether a first-time visitor or a returning traveller, can understand our practices without confusion.
By using this website, submitting a booking request, or purchasing a tour, you agree to the practices described in this policy. If you do not agree with any part of this policy, you may choose not to provide your personal information, although doing so may limit your ability to complete a booking or receive certain services.
2. Scope of This Policy
This policy applies to all personal information handled by Dgg Niagara in connection with the operation of our website, our booking and reservation services, our tour operations, our newsletter and marketing communications, and our customer support activities. It covers information we collect online through this website as well as information you provide directly to our staff by phone, by email, or in person at our dock.
The policy does not apply to the practices of third-party platforms on which we may advertise our tours, such as travel booking marketplaces, review websites, or social media networks. When you use those services, their own privacy policies govern how they handle your information, and we encourage you to review them.
This policy is intended to comply with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act, as well as other privacy laws that may apply to residents of the jurisdictions from which our guests travel.
3. Who We Are
Dgg Niagara is a river tour and gorge excursion company based in Cornwall, Ontario, Canada. Our registered business address is 7-841 Sydney St, Cornwall - K6H 7L2, Canada (CA). We can be reached by email at reach@dggniagara.hair and by telephone at +13347804821.
Throughout this policy, references to we, us, and our mean Dgg Niagara and its authorized employees, contractors, and service providers who act on our behalf. The developer of the software behind this website is DGGNiagara, and that developer works under our direction to maintain the site, the booking forms, and the systems on which your personal data is stored.
If you have any question about this policy or about your personal information, we invite you to contact us using the details in the final section of this document. Our privacy team responds to enquiries within a reasonable time and in most cases within a matter of days.
4. Data We Collect
We collect several categories of personal information, depending on how you interact with our services. We limit the information we collect to what is genuinely necessary for the purposes described in this policy.
4.1 Identity and Contact Details
When you make a booking or send an enquiry, we collect your name, email address, telephone number, and any message you choose to send us. If you arrange a private charter, we may also collect the name of your organisation and the number of guests in your group.
4.2 Booking and Transaction Data
When you purchase a tour, we record the type of tour, the date and time of departure, the number of tickets, and the amount paid. Payment card details are processed by our payment provider and are not stored on our own servers in readable form.
4.3 Technical Data
When you visit this website, our servers and analytics tools may collect technical information such as your internet protocol address, the type of browser and operating system you use, the pages you visit, the dates and times of your visits, and the approximate region from which you connect.
4.4 Special Category Data
In limited circumstances, such as when you indicate a mobility need so that we can arrange accessible boarding, we may collect health-related information. We collect such information only with your explicit consent and use it solely to accommodate your needs safely onboard.
5. How We Collect Your Data
We collect personal information through the ways you would expect, always keeping the collection fair and transparent.
- Directly from you when you submit a contact form or booking form on this website.
- From you when you telephone our office at +13347804821 or write to reach@dggniagara.hair.
- From you in person at our dock in Cornwall, whether at the ticket window or during the boarding check-in process.
- Automatically through cookies and analytics as you browse this website.
- From a person who holds an authorisation to act on your behalf, in the rare case of a group organiser providing details for other members of the party.
- From public sources, if you correspond with us through a publicly available profile.
We do not purchase personal data from third-party brokers, and we do not acquire mailing lists of people who have not chosen to hear from us.
6. How We Use Your Data
We use personal information for the operational, legal, and service-quality purposes described below.
- To process, confirm, and manage your tour bookings and private charters.
- To arrange departure logistics, including seating, accessibility, catering, and any special requests you have noted.
- To communicate with you about your booking, including reminders, changes, and weather-related cancellations.
- To process payments and issue receipts and refunds.
- To respond to your enquiries, requests for quotes, and customer support questions.
- To send you marketing and news about seasonal tours and special offers, only where you have given your consent or where permitted by law.
- To maintain safety records where required by transport regulations.
- To improve our website, our tours, and the overall guest experience through analysis of aggregated and anonymised data.
- To detect, prevent, and respond to fraud, abuse, and security incidents.
- To comply with legal, regulatory, and accounting obligations.
We will never sell your personal information to any third party, and we will never use your data for purposes that are incompatible with those described above without informing you and, where required, obtaining your consent.
7. Legal Basis for Processing
We process personal information on a foundation of lawful bases that align with our obligations and your expectations.
7.1 Performance of a Contract
Where you book a tour, we process your details in order to deliver the service you have requested, which is necessary for the performance of our contract with you.
7.2 Legitimate Interests
We process certain data, such as technical usage data and booking analytics, based on our legitimate interest in operating and improving our business, so long as your rights and interests do not override those interests.
7.3 Consent
Where we rely on consent, such as for optional marketing communications or for health-related accommodation details, we obtain your clear and specific agreement first, and you may withdraw that consent at any time.
7.4 Legal Obligation
Where a law or regulation requires us to retain or disclose information, such as transport safety records or accounting records, we act to comply with that legal obligation.
10. Data Retention
We keep personal information only for as long as we need it for the purposes for which it was collected, or as required by law.
- Booking and transaction records are retained for the period required by tax and accounting regulations, which is generally several years.
- Safety and incident records are retained in line with applicable transport and insurance requirements.
- Marketing contact details are kept until you withdraw your consent or unsubscribe.
- Analytics and technical logs are retained for a shorter period and are aggregated so that they cannot be used to identify you.
- Enquiry and support correspondence is retained for a reasonable period to allow us to follow up and resolve matters.
When personal information is no longer needed, we delete or anonymise it so that it can no longer identify you.
11. Data Security
We apply reasonable administrative, technical, and physical safeguards to protect your personal information against loss, theft, unauthorised access, disclosure, copying, use, or modification.
- Secure, encrypted connections for data transmitted between your browser and our services.
- Restricted access within our team so that only staff who need your information to perform their duties can view it.
- Passwords and authentication controls on all systems that store personal data.
- Regular reviews of our systems and practices to keep our protections current.
- Careful selection and oversight of any third-party providers who store or process data on our behalf.
No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security. If you believe your information may have been compromised, please contact us promptly at reach@dggniagara.hair or +13347804821.
12. Your Privacy Rights
Depending on your location and the applicable law, you may have the following rights regarding your personal information.
- The right to access a copy of the personal information we hold about you.
- The right to request the correction of inaccurate or incomplete information.
- The right to request the deletion of your personal information, subject to legal retention requirements.
- The right to object to processing carried out on the basis of legitimate interests.
- The right to request the restriction of processing in certain circumstances.
- The right to data portability, where that applies, allowing you to receive your data in a structured format.
- The right to withdraw consent at any time where processing is based on consent.
- The right to opt out of marketing communications using the instructions in any message we send.
To exercise any of these rights, contact us using the details in the final section. We may ask you to verify your identity before acting on a request, and we aim to respond within the timeframes required by law. You also have the right to lodge a complaint with the privacy regulator in your jurisdiction.
13. Privacy for Children
Our tours are family friendly and we welcome young guests aged nine years and older, depending on the particular tour. However, our websites and services are not intentionally directed at children, and we do not knowingly collect personal information from children without the consent of a parent or guardian.
When a child is booked for a tour, the booking is made by or in the presence of a responsible adult, who provides the child information with their knowledge and authority. We collect only the information needed for the safe operation of the tour, such as the child name and age, and we use it strictly for that purpose.
If you believe we have inadvertently collected personal information from a child in a manner inconsistent with this policy, please contact us at reach@dggniagara.hair and we will take prompt steps to resolve the matter and delete the information if appropriate.
14. International Transfers
Our operations are based in Canada, and your personal information may be stored and processed on servers located in Canada and in other jurisdictions, including through the use of cloud services provided by our trusted technology partners.
When information is processed outside your home country, we take steps to ensure that it receives an adequate level of protection through contractual safeguards and other mechanisms recognised under applicable privacy law. We remain responsible for the protection of your information wherever it is processed, in line with the safeguards described in this policy.
15. Third-Party Websites
This website may contain links to third-party websites, including travel booking platforms, review sites, and social media pages. This privacy policy applies only to our own websites and services.
When you leave our website to visit a third-party site, that site will have its own privacy practices and policies over which we have no control. We encourage you to review the privacy policy of any website you visit before providing your personal information, and we are not responsible for the content or practices of external sites.
16. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify you by email or by a prominent notice on this website.
We encourage you to review this page periodically so that you stay informed about how we handle your personal information. Your continued use of our website and services after the posting of an updated policy constitutes your acceptance of the revised terms.
17. Contact Us
If you have any questions, concerns, or requests relating to this privacy policy or to your personal information, please contact us using the details below.
Dgg Niagara
7-841 Sydney St, Cornwall - K6H 7L2, Canada (CA)
Email: reach@dggniagara.hair
Telephone: +13347804821
We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. If you are not satisfied with our response, you may contact the privacy authority with jurisdiction over your place of residence.